Contact Center Customer Services Spain
Upgrading to new functionalities to achieve the best customer experiencies in the Contact Center integrating new channels (web, chat and mail) and passing to another era with customer reports real time metrics and BI in all channels.
Customer Services Spain
Installing a new system intgerating voice and media with another european software vendor to achieve new functionalities and the best customer experiencies.
LA VOZ de GALICIA
Customer Services and Call Center
A new system integrating new capabilities voice and media integration with maximizing the media possibilities and acting as gateway from customers to companies for the best customer experiencies.
OTIS The elevator company
Call Center & Emergency elevator systems
A complex integration with GSM, ISDN and SIP in to a 24h service from the elevator to the call center voice and video capabilities for the best customer experiencies.
GRUPO AL COLABORUM
Unified Communications and Collaboration
They had 8 PBX systems not very old but lacking modern communications services and an efficient structure
Replacement of obsolete communications systems and unification in a single WILDIX system of the communications of the whole group with: VOICE IP audio HD, unified communications, collaboration tools, call recording, geolocation, HD video room for each user and the innovative contact system from the web of the client Kite without the need for telephone lines, via the internet.
Achieving a level of customer service multiplied by 10, first-class communications and customer service that surprises its suppliers and customers.
All this without software, in the browser, in payment for monthly SaaS use, with security guarantee and recognized in the Gartner Magic Quadrant